Refund & Return Policy

Thank you for shopping at Changhonghk. We want to ensure your complete satisfaction with every purchase. This Refund & Return Policy outlines our guidelines for returns, refunds, and exchanges to provide you with a clear understanding of the process.

1. 7 Days Missing/Wrong Items Guarantee Policy

When you sign for the package, we highly recommend you to unpack and check the item(s). If there is an item missing, a wrong item or secondary packaging, please kindly contact us within 7 days after the date of receipt and provide the product information (SKU number / order number / product ID) and the related proof (eg: clear photos of the package, photos or video of received item and package weight).

If Changhonghk confirm it as a non-customer problem (eg: missing items, wrong items, or product incompleteness caused by logistics), we will arrange reshipment of accessories/partial refund/a new replacement/return and replacement based on the specific case.

2. How can I send you a video of my faulty product?

We recommend that you follow the steps below:

Step 1. Upload videos on YouTube, Google Drive, or WeTransfer.

You can refer to the instructions shown in the YouTube or Google Drive Help Center to upload your video.

Step 2. Send us a link in After-sale Ticket.

Entrance: My Orders > Reviews > Return/Repair

We will be glad to assist you as soon after receiving your query.

3. My product arrived faulty/damaged. What can I do?

You will be covered by the Changhonghk 7 Days Guarantee.

You can take some photos or a short video showing the content of the package you received and send them to us through return/repair at Contact us or at your order list.

We will do our best to assist you shortly after receiving your query.

4. One or more items are missing when I open the package. What can I do?

Below please find enlisted some of the most common reasons:

1. The order was split: check if your order has been split on the My Orders page of your account;
2. You ordered from different warehouses: if you have placed an order from different warehouses, you will receive the products separately;
3. We made a mistake: on rare occasions, an item may not have been placed in the right package;
4. The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out;
5. The attributes of the purchased products are different, and the packaging contents are also different. Please first check whether the contents of the purchased products are consistent with the description in the product link.